Our aim: - To share ‘best practice’ team and worker improvement initiatives, large or small, in order to say thank you and inspire others.
Wonderful Outstanding Work (WOW) Boards: - The Memory Service, initially started by CPN Maggie Livingstone, have introduced a ‘WOW Board’ (WOW standing for – Wonderful Outstanding Work) within the community older adults team office space.
This allows any team member, clinical or non- clinical, to share their ideas and any changes that they have made within their work.
Why this is important for people: - In some teams, there are so many team members that people often do not talk to all the other people they work with.
Additionally, when the team covers a 24 hour period, with many people working agilely at times, team members do not meet.
Therefore there is a need for a sharing space which can be accessed by all at anytime.
Lastly, at times staff can be so busy they do not share the small improvements that they make, thinking of them as insignificant and not having worth to others. This is a risk, there is a need to share ‘what works’ and ‘what doesn’t work’, as other staff may find this very helpful.
What difference we have made: - The memory service, mental health liaison, Access team, and STAR team have all benefited from having visual snapshots of the good practice going on all around us.
It improves the mood of the workforce, and serves to remind staff of the quality initiatives that have been initiated.
Service users also benefit, as staff share knowledge and skill and feel empowered.
For more information:- Please contact Nurse Consultant Liz Schumacher via email – [email protected]