Recognising it is a busy world in our wards and departments I created a monthly message sent to all our FAB patient experience champions.
Each monthly #FABFact brings a new element or new piece of information relating to Patient Experience along with a ready-made solution or improvement that staff can simply ‘grab and go’ to implement in their areas.
One month was all about Noise at Night so as well as some general information we included an audit tool so they could review their ward and a poster they could print out; another month was all about keeping relatives update and included a 'sharing information' sheet for patients notes and a password reminder label.
We have also started to include a #FABFact Staff Noticeboard Share - a ready made notice to pin up in staff rooms.
The whole aim of a 'grab and go' approach is to help and support staff to take improvements forward at local level in a facilitated way.
Topics to date include:
*Noise at Night
* All About Me - hospital passports
* Keeping relatives update
* Difficult phone calls
* Schwartz Rounds
* Counting Compliments
I am happy to share :) [email protected]
You can find all the resources to download and pinch with pride Here, Sharing-information-with-relatives-May-2021. Patient-password-label. FABFact-Staff-Noticeboard-Share-Feb-22 FABFact-Staff-Noticeboard-Share-Mar-22.