New navigators help patients receive health care faster in West Wakefield.
Ringing your GP practice for an appointment to see the GP can sometimes seem a ‘lottery’. But New navigators help patients receive health care faster.
Last week, West Wakefield trained 41 care navigators in GP practices including; Homestead Medical Centre, Outwood Park Medical Centre, Stanley Health Centre, New Southgate Surgery and Alverthorpe Surgery.
Many of these care navigators are receptionists and admin staff; the same people you regularly speak to first when you call or visit your GP practice.
The new training means that when you next call your GP practice for an appointment, these trained frontline staff will ask what the problem is. This isn’t to be nosy but it’s so they can help you get to the right health professional within the practice for your needs. They also have a multitude of information and knowledge about services outside of the GP practice that can help too if you need that.
The newly trained navigators join a growing number of over 70 staff across the West Wakefield area who are testing care navigation, as well as other exciting and sustainable new ways of delivering health and care to local people, as part of the NHS vanguard programme.
You can find out more about the care navigators here http://www.westwakefieldhealthandwellbeing.nhs.uk/blogs/new-navigators-help-patients-receive-health-care-faster-in-west-wakefield/
www.westwakefieldhealthandwellbeing.nhs.uk
It's already getting attention from another Yorkshire CCG and is already making a huge difference to practices and their GP appointments within our vanguard.
For further information contact Kara Dudley, West Wakefield Health & Wellbeing Ltd, 66 Wakefield Road, Ossett Wakefield WF5 9JS
Tel: 01924 279796
www.westwakefield.org.uk