Worked in NHS since 1997 with 75% of the time as a registered nurse in general medicine and critical care. In 2010 moved in to informatics as Clinical Information analyst which began my interest in using data for improvement and support changes in practice. During my tenure in Informatics I gained an opportunity to work in 1000 Lives plus (now known as Improvement Cymru) as program manager for Enhanced recovery after surgery. Supporting the successful launch of colorectal and Orthopaedic ERAS pan Wales.

Moved to the Office of the Medical Director in 2015 and quickly assumed role in Quality improvement with particular focus on reducing avoidable mortality. In September 2018 we officially launched the BCUQI hub.

Main areas of focus in my role are main trainer in QI methodology (Improvement advisor trained through IHI), support collaborative work programmes, support reporting requirements on progress of the QI hub, manage all social media and website development for the hub, mortality reviews and working with developer to develop ways of enhancing data intelligence through Bi-reports. 

Special interest areas:

1. 1. Developing capability for front line teams to be able to make changes which will benefit those we care for
2. 2. Data- not utilized enough and ways it can be used to support QI are extensive
3. 3. Sharing improvement work- need to improve how in the NHS we do this, celebrate success so others can share
4. 4. QI website and other communication tools- power is more these days in apps and tech along with social media. Untapped potential to support QI