Carol Dale


I am a Registered General Nurse and I have a national role within NHS 24 working as a Clinical Governance and Quality Improvement Practitioner at NHS 24 . NHS 24 is the national provider of telephone and digital based services for Scotland. We provide people with access to information, care and advice through multiple channels including telephone, web and online. I am part of the Scottish Improvement Leader Programme.

I am committed to and strive for continuous improvement and excellence in Healthcare

I am passionate, creative and persistent about making healthcare better for patients. As an improvement leader I believe that it is important to listen to and appreciate the work of frontline staff. Often the best ideas for improvement and innovation come from them.

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