The best is yet to come - Roy Lilley

The best is yet to come - Roy Lilley featured image
Yesterday I wrote about a Martian landing and being confused by the NHS' management strategy.

  Today, I feel like I have landed on a different planet. Out of this world. It's like I have been transported to somewhere, where 'they get it'.

  Rather boringly I have to report I am not in Honolulu, or Palm Springs. Not even Davos or Marbella. I'm in downtown Earls Court, London. Olympia, to be precise.

  For a couple of days I am at e-Health Week. Chatting with people, talking to exhibitors and delegates, spectators and speakers.

  The soulless warehouse that is the relic of the Victorian penchant for great exhibitions, Olympia, has been transformed into a vision of the future. It is like stepping through a timewarpe.

 

A cornucopia of computing, a deep well of innovations and gadgets, number crunchers and software to die for.

 

This is the Mecca of the management of information by the use of technology. Of governance and safety made easy. Of quality markers that are simple, sexy and soooo needed by the NHS right now.

  We live our lives wrapped in a technology bubble. On-line, the entire history of humankind is ours to read and study at the press of a button on the phone in our bags. In the NHS we can't seem to get even basic records available, accessible and keeping us safe.

  There are dashboard systems that really can answer my perennial question, 'how did we do today'. And, there are ways to know; did it work, how much did it cost and do we want to do it again tomorrow.

  We can use technology to make the NHS smarter and quicker but more important we can use it to make it safer and more efficient.

  The Luddite world of clipboards, inspectors and tick boxes can be replaced, for half the price, with existing technologies, that can tell us 'how did we do today?' Technologies that can tell the chief executive on their desk, shared with every member of staff, on an App and patients, relatives, carers and friends.

  And, benchmark performance, inform MPs and Councillors in real time and whilst we are about it, straight to the desk of the Secretary of State. Why not, we have so much to be proud of!

  What have we got to do to make it happen? Have a hissy fit? Hold our breath until we turn purple? Stand in Whitehall and shout 'wake up'!

 

 

No, we have to open our eyes to what is possible and ask; why paper, why not knowing how we are doing is acceptable? Why identifiable risks are ignored, why data doesn't dictate the direction of travel, why information isn't our best friend and guardian.

 

Amidst the exigencies of the strike, austerity, pressure, targets, performance; I can still be hopeful, be optimistic and still believe there is a better NHS yet to come.
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