Healthwatch Enfield staff and volunteers supported the London Borough of Enfield telephone befriending service for vulnerable people during lockdown. Through making over 400 calls, this report gives a snapshot of issues raised by residents identified as being vulnerable or at risk within the London Borough of Enfield during the Coronavirus pandemic.
Without doubt, the main issue was the impact of social isolation on health and well-being including mental health issues, with those residents with ongoing health needs being particularly concerned. Food parcels and medicines delivery were really appreciated. The support of family and neighbours was also valued by individuals.
Most of the recipients were pleased to receive the calls and a core continued to receive these throughout the period, not missing a call.
The befriending service was valued and should be continued if people request it, with established organisations being asked to support the calls. If or when a second wave arises, or Enfield goes into lockdown again, the London Borough of Enfield should make arrangements to re-establish this valuable service.
The full report can be found on our website
Press-release---Telephone-befriending-a-valuable-service-during-lockdown.