iCOPS® allows organizations to track performance, to give an indication of the CQC rating, supporting all health & care providers in delivering an outstanding service, whilst reducing the time, cost & effort of managing compliance. This is relevant and timely for all care organizations, which are required to maintain and improve their quality & performance, with fewer resources available than ever, as well as having the prospect of an increase in regulatory fees. iCOPS® changes the focus from regulatory compliance to self-evaluation, putting the provider in control of their service quality, and embedding a culture of continuous improvement, whilst simultaneously demonstrating that CQC's standards have been met.
The iCOPS® product for CQC standards supports 'co-regulation', where there is a collaborative approach between CQC and the provider. To help providers evaluate and grade their own service against CQC's standards, iCOPS® includes characteristics of each rating level for the fundamental standards, and the five key questions. This benefits both the provider and CQC by reducing inspection time & cost. Reports are generated automatically by iCOPS® at the press of a button, and can be used to support provider information returns (PIR), as well as supporting CQC in delivering more responsive & tailored inspections.
Good practice is easily shared with iCOPS® using the unique overlay feature, allowing services or departments to be viewed side by side. This excellent feature supports community building and sharing the 'good stuff'. As all the necessary criteria are built into iCOPS®, with a few simple steps a robust and detailed action plan will be produced. It also offers a unique collaboration function to allow for 360° feedback evaluation.
Uniquely, there is an iCOPS® product for each specific service area regulated by CQC including:
1.Community Adult Social Care Services
2.Adult Social Care Hospice Services
3.Residential Adult Social Care Services
4.Community Health Services
5.Specialist Mental Health Services
6.NHS 111 Services
7.NHS and Independent Ambulance Services
8.NHS and Independent Acute Hospitals
9.NHS GP practices and GP out-of-hours services
10.Primary Care Dental Services
11.Specialist Substance Misuse Services
Because iCOPS® comes pre-loaded with all the relevant criteria & characteristics of each rating level, it literally requires an organization to switch on and go! You can watch an explanatory video here https://youtu.be/HLwxVYbwmFU
To find out more about iCOPS® please download the flyer http://www.icops.co.uk/storage/CQP-icops-flyer-Finished-web-21.pdf, or visit the website: www.icops.co.uk