“Patients were angry because they were waiting so long.” turns to “They’re loving it now” – receptionist.
“From being very skeptical… I’m very positive” Donna Casey, manager
“Our big concern was that demand would increase… It’s been a revelation” Dr Tom Black.
“The GPs are more relaxed… we have improved our continuity of care.” They can now respond to patients within minutes, from demand either by telephone or askmyGP online, offer a choice of GP and see those needing a face to face consultation on the same day. They tell their own story.
Here is the video: http://gpaccess.uk/evidence/northern-ireland-gps-think-demand-led/
First presented at the European Forum for Primary Care annual conference EFPC 2016. Riga, Latvia, 4-6 September 2016.