Multiple conditions app set to transform long-term condition management

Multiple conditions app set to transform long-term condition management featured image

Escalating demands and pressures on the NHS are well documented, but what is often not publicised is that currently one in four people in the UK have two or more long term health conditions, a number predicted to double by 2035.

This poses a huge challenge to the healthcare system with an estimated £7 in every £10 being spent on treatment and care for people with long term conditions. Estimates suggest that someone with three or more conditions will need NHS funding amounting to approximately £8000 a year.

Long term conditions also equate to 50% of all GP appointments, 64% of hospital outpatient appointments and 70% of all hospital bed days.

Acting on the significant opportunity to impact outpatient activity using digital tools, Torbay and South Devon NHS Foundation Trust have used a unique collaborative approach to develop an app that is set to transform their planned care services.

Pilot project and early development

The CONNECTPlus app has been developed through the Trust’s unique partnership organisation Health and Care Innovations LLP (HCI) and provides a central place for patients and clinicians to manage multiple pathways of care.

The app was first piloted in Rheumatology in 2018 and then in MS (Neurology) in 2019 and has been developed with co-design input from patients and their clinicians. The app enables users to learn about their condition and care pathway through in depth information and video content created with NHS clinicians, track their progress through symptom trackers as well as manage medication and appointments. It provides a dashboard for clinicians to view one or a cohort of patients progress and compliance.

Early evaluation in rheumatology shows a reduction in appointments of up to 50% and seven hours of weekly nursing time released from the education programme for patients being prescribed new medications. In addition, within six months the Trust also saw diminished waiting times for MS clinics.

Dr Matt Halkes, Clinical Director of Innovation and Digital Transformation at Torbay and South Devon NHS Foundation Trust says

“This app extends the reach of our support but also puts care into the hands of patients. It reflects the range of services provided and is fast becoming a ‘hospital in your pocket’ for many patients by providing all the information they need in one place.”

Further development and acceleration in 2021

2021 brings an accelerated approach to the development of CONNECTPlus and forms a key part of Torbay’s digital transformation strategy. Working closely with the Trusts LTC operations manager, additional conditions across multiple pathways will be added including heart failure, asthma, pulmonary rehabilitation and diabetic foot. There have been 50 foot amputations in Torbay in the last 4 years, a procedure that currently costs the NHS £75,000. CONNECTPlus will be used as part of a prevention project that focuses on remote patient education relating to foot care in diabetes. By providing the information needed to improve foot self care and identify and raise awareness of potential risks and foot ulcers, it is hoped that deterioration risks will be reduced.

Other conditions being added in 2021 are from HCI’s project work with NHSE’s national Outpatient Transformation Programme and include:

Focus on Hip and Knee Osteoarthritis

Through funding secured by Devon CCG via NHSE South West, CONNECTPlus will be used by patients with hip and knee osteoarthritis in Torbay and South Devon to access a virtual joint school and physiotherapy programmes to reduce the Trust’s follow-up consultations by 80%, releasing at least 4 hours of Band 6/7 AHP time per week. This will be accompanied by the integration of data from a wearable device to track post-operative mobility.

You can get in touch with HCI to request a demo of CONNECTPlus by emailing [email protected] or find out more by visiting

  • Acute
  • Acute > Clinical Support
  • Acute > Clinical Support > Digital inclusion
  • Acute > Patient Empowerment
  • Acute > Patient Experience
  • Acute > Patient Safety
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