iConsult recognises that process re-engineering offers a key to radical change in the delivery of hospital outpatient services.
Key to this is pre-planning each patient's visit to the outpatient consultation and attempting to arrange anticipated investigations for the same day as the clinic.
This can be achieved by careful triage of referral letters, the engagement of patient navigators to inform the patients of likely pre-emptive testing and perhaps, the need to attend fasting
Two large gastroenterology pilots indicate that this can reduce the new:follow up ration to 1:0.4.
We have developed a web portal that promises to transform the delivery of outpatient healthcare. www.rfh-iconsult.net