Background & Problem: Dept : 7 Day Services Ward Clerks
Consists of 98 ward clerks working across both sites, covering various shift patterns.
Appraisal feedback identified skills gaps, training needs and limited opportunities for development and progression.
Staff felt under-valued, isolated and stuck in their roles.
Aim: To improve learning and development opportunities for Ward Clerks by creating a bespoke training programme, with a 20% uptake from a cohort of 98 staff by December 2019.
Method: Held focus group meetings to ascertain training topics required and gauge level of interest.
Devised a programme of workshops in line with feedback received from questionnaire completed at focus group meetings.
Created bespoke lesson plans by utilising our own skills and knowledge.
Contacted subject matter experts to deliver specialist training.
Results: By analysing the data and focus group feedback, we delivered an initial training programme to a cohort of 11 ward clerks from across both sites and various divisions.
Feedback was positive for all 10 lessons delivered and on final graduation, very positive feedback with words used such as “rewarding”, “informative”, “inspiring” and “beneficial”.
Lessons Learnt: A huge success of this programme was the opportunity to network and share ideas with fellow ward clerks which had ceased to exist previously as ward clerks felt isolated on their wards.
Using the PDSA cycle, we planned and delivered the course, studied the feedback and acted upon improvements and ideas for Cohort 2, which is currently in progress.