There's also a lot happening at a national level and some great opportunities to take part in a whole week of planned activities ahead including; webinars, talks, events, lunch-time get togethers, tweet chats, Thunderclaps, blogs and much, much more.
NHSI will be taking part and will host three WebEx’s during the week - more details below
| WebEx description | How to join |
| Wednesday 25 April, 4pm to 5pm Global Perspectives on Patient Experience – NHS England & NHS Improvement We are delighted to announce a joint WebEx with a global leader in the field of patient experience improvement –The Beryl Institute. President of The Beryl Institute Jason A. Wolf, PhD, CPXP will be joining Dr. Neil Churchill from NHS England and Julia Holding from NHS Improvement to discuss the similarities and differences and the success and challenges between the U.S. and the English health system.
We will be joined on this WebEx by patient experience leaders from the USA and a range of other countries. For more information, please contact Julia Holding[email protected] or Beverley Annan [email protected] |
Please register for WebEx here.
We will send you joining details for the WebEx once you have registered.
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| Thursday 26 April, 8:30am to 9:30am Patient Experience Improvement Framework
Dr Karen Dunderdale will be sharing her work to develop a Patient Experience Improvement Framework. Karen has undertaken a detailed analysis of many CQC inspection reports and identified some key markers for great patient experience. These have been used to underpin the framework. There has already been extensive engagement with trusts and others, but this WebEx will enable a wider range of people to engage with the tool |
Click the following link to join https://healthsector.webex.com/healthsector/j.php?MTID=mba2b6e232b0ba25d091ac14eff6d9c09 and view the presentation.
To hear the presentation, please dial the below number: Telephone number: 0800 917 1950 Attendee access code: 491 691 82
To register for this WebEx, please contact [email protected] |
| Thursday 26 April, 2pm to 3pm Headlines and Highlights
This WebEx will discuss outcome and feedback from the Annual NHSI Patient Experience conference (28 February 2018) and shine a light on two Trust’s (Leeds Teaching Hospitals NHS Trust and Portsmouth Hospitals NHS Trust) approaches to using patient feedback and improvement methodologies to improve patient experience of NHS care and the quality of care. |
Click the following link to join https://healthsector.webex.com/healthsector/j.php?MTID=mc1a1c114554f95f7f7da251a5faec1af and view the presentation.
To hear the presentation, please dial the below number: Telephone number: 0800 917 1950 Attendee access code: 491 691 82
To register for this WebEx, please contact [email protected] |
For further information please contact [email protected].