Poole Hospital is a district general hospital that boasts a range of specialties.
Each specialty has its own unique referral structure, which requires the referrer (usually junior doctors) to know the exact process and which system to use when referring.
Examples include bleeping, online forms and printing documents. Incorrect referrals are a patient safety risk, cause undue delay in patient assessment by other specialties and can also delay discharges.
The goal of this project was to improve the referral system by creating a dedicated information system on the trust intranet detailing the referral process to each specialty and contingency plans if the referrer is unsuccessful. This would enhance patient care by reducing incorrect or missed referrals to other specialties.
You can read and download the poster here HERE