East Riding of Yorkshire CCG is delighted that local GP Dr Tom Milligan won the General Practice Healthcare Leader of the Year Award 2018, the award recognises those who have helped to deliver results and steer change within their local health economy.
Dr Tom Milligan is Primary Care Lead for the CCG and a GP at the Practice One Medical Practice in Bridlington with over 5,800 patients. As with many GP Practices nationally, Practice One faces a number of challenges including a shortage of GPs.
Dr Tom Milligan works hard at developing innovative approaches to help his practice survive and thrive.
These include improvements in:
The speed in which prescription requests are processed
The decrease in DNA (did not attend) rates by 26%, giving greater access to appointments
The effective management of GP correspondence reducing individual doctor’s time spent on admin by 20 minutes per day
Dr Milligan has a passion for and understanding of systems thinking that he has shared widely. His ability to communicate with diverse audiences and inspire others to learn, share and adapt means all partners in East Riding of Yorkshire can benefit. Having worked with NHS Improvement at a Time to Care event he has co-designed a series of whole practice team learning events to provide knowledge skills and support in all East Riding practices.
Dr Gina Palumbo, Local GP and East Riding of Yorkshire Clinical Commissioning Group (CCG) Chair said “The CCG is thrilled Tom has won this prestigious award. It is testament to Tom’s dedication and enthusiasm at implementing new and innovative ways of working which help enhance the health outcomes of his patients. He also works closely with his peers to spread good practice across other GP practices within the CCG area to improve their capacity to cope more efficiently with the increasing demands placed on them. We are extremely pleased with Tom’s success at the awards.”
Dr Tom Milligan said: “I'm delighted that the ideas I have shared on working more efficiently have been recognised nationally. We have together shown a blueprint for a new way of working which can improve patient care.
“My work on change management allowed me to see a pattern which the current system of medicine hides. That is that system efficiency can be best harnessed from the bottom-up with managers acting to better support the innovations of clinicians and administrators and not the other way around.”