Doing what's right for our patients

In his weekly blog, Nick Hulme our Chief Executive, talks candidly about subjects that he feels strongly about.

He recently felt compelled to share with all Ipswich Hospital staff this story about compassion and kindness in the NHS: "This week I want to talk about the hundreds of staff and volunteers who go the extra mile every day. I was reminded of this in an email I received earlier this week from a husband whose wife needed an urgent blood test. She was sent to our phlebotomy department but had been wrongly informed that it closed at 6 pm. It was closed when she arrived and they both became distressed. A nurse whose name they cannot remember stopped and offered her help. In the end the nurse herself took them to a clinic room, took the patient’s blood, took it to the lab, ensured it was tested and made sure the patient’s mind was put at rest by letting her know the result.

As I walk round the hospital and talk to staff and patients, I see and hear about this level of kindness and compassion every day. I see evidence of people trying so hard to make the hospital safe despite the unprecedented levels of acute activity we have experienced over the past couple of months. I see people working long beyond their contracted hours with absolutely no expectation of additional pay – they are doing it because, as one senior nurse said to me recently, it’s the right thing to do for our patients."
  • Fabulous Stuff
  • Together we can
  • Multidisciplinary Team Working
  • The TNT Award
  • The Penguin Teamship Award
  • Keeping the patient at the heart of what we do
  • Going the extra mile
  • Acute > Fabulous Stuff
  • Acute
  • Leadership and Management > Fabulous Stuff
  • Leadership and Management
  • Primary Care > Fabulous Stuff
  • Primary Care
  • Community Services > Fabulous Stuff
  • Community Services
  • Mental Health > Fabulous Stuff
  • Mental Health
  • Social Care > Fabulous Stuff
  • Social Care
  • Commissioning and Procurement > Fabulous Stuff
  • Commissioning and Procurement
  • Acute > Together we can
  • Leadership and Management > Together we can
  • Primary Care > Together we can
  • Community Services > Together we can
  • Mental Health > Together we can
  • Social Care > Together we can
  • Commissioning and Procurement > Together we can
  • Acute > Multidisciplinary Team Working
  • Leadership and Management > Multidisciplinary Team Working
  • Primary Care > Multidisciplinary Team Working
  • Community Services > Multidisciplinary Team Working
  • Social Care > Multidisciplinary Team Working
  • Mental Health > Multidisciplinary Team Working
  • Commissioning and Procurement > Multidisciplinary Team Working
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