Delivery Improvement and Transformational Change - the NHS's internal consultancy

The Delivery Improvement and Transformational Change (DITC) Team is part of NEL CSU. We are NHS people delivering change across the NHS and social care system. This means that our knowledge, skills and experience (and the money our customers invest in us) are all re-invested back into the NHS for the benefit of other NHS customers and staff in the future. We live and breathe change within the NHS alongside our customers, and we live with the impacts of that change in the same way they do.

Next time you're considering bringing in external consultants to support your change programme or work with your staff, think again and think of us. Since its conception in 2012, the DITC has grown dramatically due to the huge demand for its services from a wide range of NHS customers. This is reflected in the size of the team growing from 14 individuals in November 2012, to 42 permanent members of staff from April 2015. Our team is made up of bright, energetic, talented and well trained consultants, and we support our clients in project and programme management, PMO, financial modelling, business cases and options appraisals, analytics, strategic business intelligence, organisational development, facilitation, stakeholder engagement, research and best practice and more.

We also have a growing number of clinicians in our team who bring a clinical dimension to our project delivery. We operate in a consultancy-style way; scoping and delivering projects with our clients based on agreed proposals and deliverables. We are proud to work across a broad spectrum of markets and customers in the health and social care system, with a portfolio of projects that range from delivering and leading national scale programmes to small pathway redesigns and everything in between.

In just two years we have worked widely across many markets including urgent care, children's services, mental health and CAMHS, long-term conditions, community services, public health, transformational change, national programme delivery and more. The DITC has built a valued customer base, whom we really enjoy working with and who often come back to us to request more support, demonstrating the value we bring to their organisations.

Our customers include a broad range of CCGs across London, Essex and East Anglia, Local Authorities, NHS England, Provider Trusts, Primary Care Providers and the Department of Health. We pride ourselves on being easy to do business with, and we really understand the NHS because we are part of it too. The DITC seek feedback after every engagement, regularly achieving 100% customer satisfaction, and have never had a customer say that they wouldn't recommend the DITC to other healthcare organisations.

Next time you’re considering a change initiative, or are looking for a partner to support a complex and exciting project, please reach out to us and see if we can help – we would be delighted to hear from you. Contact: [email protected] or 020 3688 1122.
Categories:
  • Fabulous Stuff
  • Multidisciplinary Team Working
  • Integrating health and social care
  • Service pathway improvements
  • The Rosa Parks Award
  • The 4 Candles Award
  • Delivering Change
  • Acute > Fabulous Stuff
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  • Leadership and Management
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  • Mental Health
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  • Social Care
  • Commissioning and Procurement > Fabulous Stuff
  • Commissioning and Procurement
  • Acute > Multidisciplinary Team Working
  • Leadership and Management > Multidisciplinary Team Working
  • Primary Care > Multidisciplinary Team Working
  • Community Services > Multidisciplinary Team Working
  • Social Care > Multidisciplinary Team Working
  • Mental Health > Multidisciplinary Team Working
  • Commissioning and Procurement > Multidisciplinary Team Working
  • Commissioning and Procurement > Integrating health and social care
  • Social Care > Integrating health and social care
  • Primary Care > Integrating health and social care
  • Leadership and Management > Service Design/Innovation > Service pathway improvements
  • Leadership and Management > Service Design/Innovation
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