Challenging the NHS’ workplace culture is key to improving patient safety as reported in our latest guidance.
Being fair: supporting a just and learning culture for staff and patients following incidents in the NHS highlights the need for the NHS to involve users of care services and staff in safety investigations.
The paper draws on NHS Resolution’s unique dataset to explore best practice in response to incidents resulting from claims from across the system. NHS Resolution received 317 claims valued at close to £27.5 million in the past four years relating to staff stress and bullying in NHS trusts.
You can read a copy of the report and also A summary of the NHS-Resolution-Being-Fair-Report.