Communications officer - challenging NHS workplace culture

Communications officer - challenging NHS workplace culture featured image

Challenging the NHS’ workplace culture is key to improving patient safety as reported in our latest guidance.

Being fair: supporting a just and learning culture for staff and patients following incidents in the NHS highlights the need for the NHS to involve users of care services and staff in safety investigations.

The paper draws on NHS Resolution’s unique dataset to explore best practice in response to incidents resulting from claims from across the system. NHS Resolution received 317 claims valued at close to £27.5 million in the past four years relating to staff stress and bullying in NHS trusts.

You can read a copy of the report  and also A summary of the NHS-Resolution-Being-Fair-Report.

  • Leadership and Management
  • Leadership and Management > Workforce
  • Leadership and Management > Workforce > workplace health and wellbeing
  • Commissioning and Procurement > Research
  • Author Avatar
    Helen Shields
    4 months, 5 days, 16 hours, 8 minutes, 12 seconds ago
    I read with great interest the article from NHS Resolution. Particularly the challenges which need to be addressed. I was pleased to read that Incivility is mentioned as one of the challenges. At Sherwood Forest Hospital, we are working very closing with Dr Chris Turner, Coventry in promoting 'Civility Saves Lives'. We hold monthly 'toolbox talks' for all staff at SFH and held a Civility conference in May this year which sparked interest from many other Trusts and the GMC. We are very proud at SFH to be progressing this initiative which started out as a social movement but has now snowballed and grabbed everyone's attention. Civility forms part of our CARE Values at SFH and we are working hard to build this into our Culture and the expected behaviours at our Trust.
  • Author Avatar
    Helen Shields
    4 months, 5 days, 16 hours, 8 minutes, 21 seconds ago
    I read with great interest the article from NHS Resolution. Particularly the challenges which need to be addressed. I was pleased to read that Incivility is mentioned as one of the challenges. At Sherwood Forest Hospital, we are working very closing with Dr Chris Turner, Coventry in promoting 'Civility Saves Lives'. We hold monthly 'toolbox talks' for all staff at SFH and held a Civility conference in May this year which sparked interest from many other Trusts and the GMC. We are very proud at SFH to be progressing this initiative which started out as a social movement but has now snowballed and grabbed everyone's attention. Civility forms part of our CARE Values at SFH and we are working hard to build this into our Culture and the expected behaviours at our Trust.
  • Author Avatar
    Helen Shields
    4 months, 5 days, 16 hours, 12 minutes, 49 seconds ago
    I read with great interest the article from NHS Resolution. Particularly the challenges which need to be addressed. I was pleased to read that Incivility is mentioned as one of the challenges. At Sherwood Forest Hospital, we are working very closing with Dr Chris Turner, Coventry in promoting 'Civility Saves Lives'. We hold monthly 'toolbox talks' for all staff at SFH and held a Civility conference in May this year which sparked interest from many other Trusts and the GMC. We are very proud at SFH to be progressing this initiative which started out as a social movement but has now snowballed and grabbed everyone's attention. Civility forms part of our CARE Values at SFH and we are working hard to build this into our Culture and the expected behaviours at our Trust.
  • Author Avatar
    Helen Shields
    4 months, 5 days, 16 hours, 12 minutes, 54 seconds ago
    I read with great interest the article from NHS Resolution. Particularly the challenges which need to be addressed. I was pleased to read that Incivility is mentioned as one of the challenges. At Sherwood Forest Hospital, we are working very closing with Dr Chris Turner, Coventry in promoting 'Civility Saves Lives'. We hold monthly 'toolbox talks' for all staff at SFH and held a Civility conference in May this year which sparked interest from many other Trusts and the GMC. We are very proud at SFH to be progressing this initiative which started out as a social movement but has now snowballed and grabbed everyone's attention. Civility forms part of our CARE Values at SFH and we are working hard to build this into our Culture and the expected behaviours at our Trust.
  • Author Avatar
    Helen Shields
    4 months, 5 days, 16 hours, 13 minutes, 44 seconds ago
    I read with great interest the article from NHS Resolution. Particularly the challenges which need to be addressed. I was pleased to read that Incivility is mentioned as one of the challenges. At Sherwood Forest Hospital, we are working very closing with Dr Chris Turner, Coventry in promoting 'Civility Saves Lives'. We hold monthly 'toolbox talks' for all staff at SFH and held a Civility conference in May this year which sparked interest from many other Trusts and the GMC. We are very proud at SFH to be progressing this initiative which started out as a social movement but has now snowballed and grabbed everyone's attention. Civility forms part of our CARE Values at SFH and we are working hard to build this into our Culture and the expected behaviours at our Trust.
  • Author Avatar
    Helen Shields
    4 months, 5 days, 16 hours, 13 minutes, 50 seconds ago
    I read with great interest the article from NHS Resolution. Particularly the challenges which need to be addressed. I was pleased to read that Incivility is mentioned as one of the challenges. At Sherwood Forest Hospital, we are working very closing with Dr Chris Turner, Coventry in promoting 'Civility Saves Lives'. We hold monthly 'toolbox talks' for all staff at SFH and held a Civility conference in May this year which sparked interest from many other Trusts and the GMC. We are very proud at SFH to be progressing this initiative which started out as a social movement but has now snowballed and grabbed everyone's attention. Civility forms part of our CARE Values at SFH and we are working hard to build this into our Culture and the expected behaviours at our Trust.
  • Author Avatar
    Helen Shields
    4 months, 5 days, 16 hours, 14 minutes ago
    I read with great interest the article from NHS Resolution. Particularly the challenges which need to be addressed. I was pleased to read that Incivility is mentioned as one of the challenges. At Sherwood Forest Hospital, we are working very closing with Dr Chris Turner, Coventry in promoting 'Civility Saves Lives'. We hold monthly 'toolbox talks' for all staff at SFH and held a Civility conference in May this year which sparked interest from many other Trusts and the GMC. We are very proud at SFH to be progressing this initiative which started out as a social movement but has now snowballed and grabbed everyone's attention. Civility forms part of our CARE Values at SFH and we are working hard to build this into our Culture and the expected behaviours at our Trust.
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