Winner of the 2015 CCA Awards category: Innovation to Support Effective Care Processes, the aim of this development work at Leeds and York Partnership NHS Trust was:
- To increase the number of service users receiving a copy of their care plan
- To improve service user and carer involvement in planning care
- To explore with service users what a good care plan looks like; what it means to be involved in developing the care plan and what their current experience of this is.
- To understand service user views on what helps involvement (enablers) and what gets in the way (barriers).
- Identify the factors impacting on the service user receiving a copy of their care plan.
- Develop a plan to address the identified barriers and enablers
- Agree baseline measurements
The Planning Care Network (PCN), a public blog, was used as a method of engaging service users, carers and staff members together; for sharing views, having discussions, exploring the barriers and enablers to engagement. As the PCN is digital and not accessible to everyone, additional methods of engagement with service users and carers were used.Main topics arising presented an issue/impact for service users, carers and/or staff. It was also identified that sharing good practice and good experiences was important.
Actions were agreed to address the issues raised:
- Provide information for people about CPA and make this widely available: A leaflet and poster were co-produced with members of the Service User Network; information about CPA was published on the Trust’s external website, including CPA booklets translated into the 5 most used languages across the Trusts served population.
- CPA training: Planning Care Awareness sessions are open to service users, carers, staff and members of our partner organisations. The content focuses upon involving service users and carers, co-producing care plans, writing in a service user focused way, sharing the care plan.
- Renaming of the CPA Care Plan: there was an open vote on changing the name of the care plan; it was agreed that the name be changed to My Wellbeing and Recovery Plan.
- Redesign of the CPA Care Plan: To make it more streamlined, easier to use on the electronic system, in Plain English, providing a clearer printed care plan for the service user.
You can find out more about the CCA here http://www.cpaa.org.uk/