Roy Lilley – Books

Below is a sample selection of books authored by Roy Lilley. For a full listing of books available, see this link.

Dealing with Difficult People

Best Seller, in its third edition and published in eighteen countries, world wide! Difficult people can make life impossible.  The workplace is inhabited by a variety of people and it can sometimes be difficult to get on with them.This essential guide looks at how to cope with colleagues from hell, bully bosses and the lazy ones. Recognise the seven types of dificult people, how to handle conflict, dealing with difficult customers, handling complaints Filled with hints, tips and practical ways to deal with the most difficult situations. Click here to view on Amazon

Managing the Message

Foreword by David Brindle of the Guardian newspaper and co-authored with Geoffrey Bowden. “The must have book for NHS communicators”

This is a completely revised version of the top selling Risk Management Tool-Kit. This book addresses all the current issues including the new GMS contract and the rapid rise in litigation. A must for managers, nurses, doctors and all staff working in primary care, including health visitors and administrators. Written in an engaging style with tips, hazard warnings and think boxes and tables. Click here to view on Amazon

A-Z of Management

Another in the best selling Tool Kit series this is my personal favourite! I try to cover key issues for today’s managers to think about and act upon. I have taken the 26 letters of the alphabet and matched them to practical ideas for managers facing the challenges of change and the pressures of expectations.

Each word I have chosen encapsulates and describes a management style or achievement, or perhaps habits or routines, that have impressed me. They are words that describe the extra ˜thing’ that made a manager stand out, sparkle, and seem different from the rest. Click here to view on Amazon

Medicines Management for Residential and Nursing Homes: A Toolkit for Best Practice and Accredited Learning

This practical toolkit informs readers of ways to ensure the right medication in the right dose, for the right patient at the right time. It covers every aspect of looking after and delivering medicines in the care home environment. The easy-to-read format, with questions and exercises for individuals and groups, makes the text ideal as a framework for teaching and accredited learning. Click here to view on Amazon