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Designing the app

Health & Care Videos has worked with the Rheumatology Department at Torbay and South Devon NHS Foundation Trust on several different online resources. The next logical step was to create an app that would support patients through their healthcare pathway.

The main focus of this first iteration of Rheumatology Connect is to inform patients about key areas, such as their:

* Condition

* Medications

* Self-care techniques

This is in addition to information about the services that the Torbay Rheumatology Department provides. Naturally, video was decided as the best way to relay all of this information. They’re quick, easy and engaging, and have already been proven as an effective resource through our video libraries.

The Rheumatology Connect app brings together 12 patient information videos created by Health & Care Videos, and some written resources, to fully inform patients and support them throughout their journey. Dr Mackay and her team hope that this will help improve the informed consent process, patient understanding and experience as well as improve the capacity of her team.

Who is the app for?

Rheumatology Connect contains information about several rheumatoid conditions, including:

* Rheumatoid arthritis

* Psoriatic arthritis

* Spondyloarthritis/Ankylosing Spondylitis

* Gout and pseudo gout

* Connective tissue diseases

Consequently, many people with these conditions could benefit from downloading the app. However, Rheumatology Connect has been specifically tailored to help patients in the Torbay area. Because of this, it contains information about:

* Team members (consultants, nurses, physiotherapists etc)

* Contact details

* Clinic locations

* Treatments available in Torbay

This degree of personalisation means that Torbay users will gain the most benefit from this app. Most of their care needs will be met in one place, and specialist local help will never be too far away.

How did we make Rheumatology Connect?

Health & Care Videos made the app using information from clinicians and nationally recognised sources (e.g. ARUK and NRAS).

We also met with a focus group of Torbay rheumatology patients. During this session we asked them a series of questions about their experience as a patient, including:

* How were you feeling after diagnosis?

* What information would have helped you in the first six months after diagnosis?

* Which questions do you need answering?

* Would you use an app rather than call a helpline?

Their feedback was vital to ensuring that we would create a useful resource for patients in a similar position. Overall, the feedback was very positive. All of the group approved of the click-to-call functionality, as it ensures that help from specialist nurses and consultants is easily accessible. This focus group even came up with the app name; Rheumatology Connect.

The launch

It can be downloaded from www.rheumatologyconnect.info and is available on both iOS and android devices.

However, it doesn’t stop there; this is just the first iteration of Rheumatology Connect. I

n the future, we hope to work with Dr Mackay to create a fully interactive app. Version two will help patients manage their condition, medications and appointments through several features, including:

* Calendars

* Push notifications

* DAS condition measures

We look forward to beginning this next stage of development.

If you want to know more about Rheumatology Connect or would like to develop your own patient pathway app to streamline your service, get in touch with Health & Care Videos today at [email protected]

About the Author:

Healthandcarevideos
Health and Care Videos have developed the capability to use videos to help patients through treatment and care journeys. We have over 450 videos, a range of ready made libraries in Primary, Secondary and Social Care, the ability to produce new health videos, and the experience to help support implementation so that patient outcomes improve. Health and Care Videos is a trading arm of Health and Care Innovations LLP, a joint venture with Torbay and South Devon NHS Foundation Trust. Our experience shows that videos work. They save time, money, and improve the patient and user experience. All of our videos are developed by clinicians and specialists who work in the health and care sectors. www.healthandcarevideos.com [email protected] 01626 833937

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