Why did you make your pledge? To try and speed up the process for receiving death certificates form the wards. Reminding them they need to complete the paperwork before 12 noon. Dealing with any enquiries before they become a problem

How did you make this happen We rang all of the wards that had a death overnight or early morning asking them to ensure the paperwork was completed.

What did you achieve Some wards were excellent and this was just a reminder, some wards struggles as it is a change in culture. We will continue though as it seems to be making small changes with little effort

2017-11-12T14:26:28+00:00 12 November 2017Categories: Fab Change Week 2017 Actions, FabFringe, Service Improvements0 Comments

About the Author:

I am a quality improvement practitioner at Wirral University Teaching Hospital, @wuthNHS where I am involved with the North West Advancing Quality initiative. I am proud to be a fab ambassador. I work with a diversity of people and encourage them to share their journey/ success/ ideas on to the website. Making them take ownership of their work makes them feel good about their work and themselves. When this happens, our patients feel the benefit by the fab care they receive. The NHS is seen as a negative institution, the fab ambassadors are out to change this by showing the world how Fab we are.

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