I first came across the idea for my pledge back in March at the Do-A-Thon which was my first FAB meeting.

Adapting what I learnt I developed the 4Ws. Welcome, Warmth, Water & Wellbeing.

Our patients dignity is extremely important to us but even more vitally important to them.

An area which gave me cause for concern was when patients leave the ward for X-rays/scans, either in a wheelchair/bed/trolley as there seemed to be some inconsistency.

So the 4Ws were invented and I shared them with our portering supervisor who has embedded them with all the portering staff.

During our discussions on how this would provide our patients with a better experience I discovered the portering department is not measured through our FFT so do not recieve regular feedback.

I will monitor the FFT monthly feedback to see if our patients comment about our portering staff.

WELCOME- hellomynameis

WARMTH- dignity

WATER- hydration


The 4Ws poster is now on every ward and shared through our sisters meetings. The next step is to advertise the 4Ws more widely through out the hospital and the other sites by posters in the corridors and public areas.

2017-11-12T23:05:50+00:00 12 November 2017Categories: Fab Change Week 2017 Actions, Patient Experience0 Comments

About the Author:

Colorectal/Stoma Care Nurse for 20 years. Now working as Head of Education Ostomy Dvision Coloplast Ltd. supporting Nurse Specialists demonstrate their value via Apollonursingresource.com . Love photography and have developed AcademyOfFabulousArtStuff.com a not for profit venture which is all about having fun with photography, painting and drawing to raise money for charity.

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