This series of case studies explains how selected providers are delivering effectively against good practice priorities. These stories accompany our Good practice guide: Focus on improving patient flow and explain how providers have sought to localise and practically implement the principles of good patient flow.

The case studies are from the Trusts listed below, the link to the case studies is on the NHS Improvement website

  • Ambulance handovers (Barts Health NHS Trust)
  • Primary care streaming (Luton and Dunstable University NHS Foundation Trust)
  • Emergency departments (Royal Berkshire NHS Foundation Trust)
  • Mental health (Cambridgeshire and Peterborough NHS Foundation Trust)
  • Clinical decision units (University Hospitals Bristol NHS Foundation Trust)
  • Ambulatory emergency care (Mid Cheshire NHS Foundation Trust)
  • Acute medical units (Salford Royal NHS Foundation Trust)
  • Frailty (Poole Hospital NHS Foundation Trust)
  • Specialties (Western Sussex Hospitals NHS Foundation Trust)
  • Discharge (South Warwickshire NHS Foundation Trust)


About the Author:

Pete Gordon
Nurse by background and pragmatic improver. Member of the NHS Emergency Care Intensive Support Team (ECIST). Passionate about doing the right things to improve patient care. @PeteGordon68

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