Sharing good practice in older adult mental health services at Rotherham, Doncaster and South Humber (RDaSH) NHS Foundation Trust #rdashisfab

Our aim: – To share ‘best practice’ team and worker improvement initiatives, large or small, in order to say thank you and inspire others.

Wonderful Outstanding Work (WOW) Boards: – The Memory Service, initially started by CPN Maggie Livingstone, have introduced a ‘WOW Board’ (WOW standing for – Wonderful Outstanding Work) within the community older adults team office space.

This allows any team member, clinical or non- clinical, to share their ideas and any changes that they have made within their work.

Why this is important for people: – In some teams, there are so many team members that people often do not talk to all the other people they work with.

Additionally, when the team covers a 24 hour period, with many people working agilely at times, team members do not meet.

Therefore there is a need for a sharing space which can be accessed by all at anytime.

Lastly, at times staff can be so busy they do not share the small improvements that they make, thinking of them as insignificant and not having worth to others. This is a risk, there is a need to share ‘what works’ and ‘what doesn’t work’, as other staff may find this very helpful.

What difference we have made: – The memory service, mental health liaison, Access team, and STAR team have all benefited from having visual snapshots of the good practice going on all around us.

It improves the mood of the workforce, and serves to remind staff of the quality initiatives that have been initiated.

Service users also benefit, as staff share knowledge and skill and feel empowered.

For more information:- Please contact Nurse Consultant Liz Schumacher via email – [email protected]

About the Author:

Judith Graham
I am proud to be a Fab Ambassador! I am a Registered Mental Health Nurse, Independent Prescriber, and a Registered Specialist Practitioner (Mental Health) with the Nursing and Midwifery Council (NMC). I was awarded the title of Queens Nurse in 2015, and work actively with this national organisation,. I have been qualified for 12 years and have worked in the NHS throughout my career. I am also a Registered Psychotherapist with the British Association of Behavioural and Cognitive Psychotherapy, and a registered Independent Assessor for Autistic Spectrum Conditions. I currently have a divided role; I am the Listening into Action (LiA) Lead for the NHS Trust I work for. This means that I work with various clinical teams including: mental health, neurorehabilitation, forensic services, drug and alcohol services, learning disabilities services, child and young people’s services and also school nurses. I also work in a clinical practice role for 1-2 days per week as an Advanced Nurse Consultant and Psychotherapy Consultant, in specialist mental health care services. I work at a senior clinical level, with adults across the age range who have functional and organic mental health problems, clients with mental health and learning disabilities, and also clients with substance misuse problems. I provide specific diagnostic assessment and work with patients and their relatives to develop psychotherapeutic formulations which act as guides for future treatment. Additional to my clinical practice, I have a role in regards to policy and practice development on a local, regional, and national basis. I am an elected Board Member of the NHS Confederation Mental Health Network.

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