The Community Treatment Team (CTT), a NELFT NHS Foundation Trust initiative, is made up of nurses (many are independent nurse prescribers), geriatricians, occupational therapists, physiotherapists, social workers, support workers and administrators.

The service provides short-term intensive care and support to people experiencing an urgent healthcare need or social crisis.

The service is for adults living in Barking & Dagenham, Havering or Redbridge, and is open every day between 8am and 10pm.

The team aims t2016-08-15_57b1a35344100_K466postero contact patients within two hours and support them to remain at home rather than them going to hospital.

The team sees patients that are experiencing pain, difficulty in moving following a fall, difficulty in breathing, infections such as chest, UTI’s and skin infections.

The team can also administer IV antibiotics for lower limb cellulitis. There is also staff working in the Emergency department at Queens Hospital in Romford and patients are assessed and supported to return home without hospital admission.

Patients are referred for ongoing management to Community Matrons, District Nurses and other specialist community teams. At discharge the team liaises with the patients’ GPs informing them of the team’s involvement and the treatment the patient has received. The team measures patient satisfaction monthly and this is overwhelmingly positive.

The Nurse Paramedic response service, known as K466, was set up in October 2014 following an audit that was carried out in our local Emergency Department (ED) in October 2013.

The audit found that 34% of conveyances to the ED by the London Ambulance Service were patients over the age of 75; significant proportions of these patients had fallen but interestingly were discharged home the same day with little intervention.

Frailty academy provided by HENCEL and UCL Partners facilitated the work we have achieved with this project by providing teaching around quality improvement methodology.

2016-08-15_57b1a353442b4_K466Our aim was to reduce unnecessary conveyance and admission to ED for frail and elderly fallers.

This was achieved by setting up a fast response vehicle provided by the LAS with an experienced paramedic and a CTT (NELFT) nurse to attend to low acuity fallers, with the intention of keeping patients at home wherever safe to do so.

To end of May 2016 the team have kept 2276 patients safely at home which is an estimated saving of £282,179 to the local health economy.

This does not take into account associated costs which might be incurred when elderly patients have to attend hospital, for example, when the patient is the main carer.

The service is successful both on a financial front and patient experience.

About the Author:


  1. TaraJNZ 1 September 2016 at 10:38 am

    Admiring your fantastic work from the other side of the world!
    Would love you contact a member of the team to find out a few more details- is there an email I can write to?

  2. Lindsey 9 September 2016 at 12:04 pm

    I hope you don’t mind me contacting you but I read with interest your blog (above) and wondered whether I can develop a case study of what you have achieved to share with our Network members.

    The NHS Benchmarking Network currently provides a membership service for nearly 80% of the UK NHS and supports them in benchmarking their services to, identify variation in provision, opportunities for improvement and sharing of good practice.

    We publish a quarterly bulletin with case studies of good practice within the NHS and I was hoping you would be willing to help me work up a case study based on your blog?

    I am looking to develop a two page document to share with our membership of over 330 organisations and nearly 7000 healthcare professionals.

    If you would be happy to help to work this up, could you please contact me at lindsey[email protected].


Leave A Comment