IHM
Quintiles IMS
Salix & Co

Seeking feedback from our youngest patients

05 June 2017Categories: CYP Nursing, FabCYPStuff, Listening to service users, The 4 Candles Award

The NHS has been missing out on seeking feedback directly from children. Historically the NHS has only focused on feedback [...]

Maternity Direct Plus

10 May 2017Categories: digital inclusion, Fabulous Stuff, Listening to service users, Midwifery, The 4 Candles Award, The Rosa Parks Award

Maternity Direct Plus - Basildon & Thurrock NHS Trust. This project is using social media to connect with women and [...]

I’ll have a cup of tea, a biscuit, and a large portion of help and support please

26 April 2017Categories: Fabulous Stuff, Integrating health and social care, Listening to service users, The 4 Candles Award

We all enjoy visiting a café for a chat and a drink, but for people in Barnsley with the language [...]

PATIENT INITIATED FOLLOW-UP SERVICE TO BE ROLLED OUT

25 April 2017Categories: #MagicMorecambeBay, Fabulous Stuff, Listening to service users, Patient Empowerment, Service pathway improvements, The 5127 Award, Working Smarter

A service aimed at putting control back into the hands of patients is to be rolled out to five more [...]

Using Postcards to gather Patient and Referring Unit Feedback at ScotSTAR

13 March 2017Categories: Audit, Fabulous Stuff, Listening to service users, The 4 Candles Award

At ScotSTAR (Scottish Specialist Transport and Retrieval), we had tried online and paper questionnaires to measure patient and service user [...]

Birmingham Children’s Hospital’s innovative feedback app

16 February 2017Categories: CYP Nursing, digital inclusion, Digital technology, FabCYPStuff, Fabulous Stuff, Learning from carers, Listening to service users, The 4 Candles Award, The Penguin Teamship Award, The Rosa Parks Award, Valueing Service FeedbackTags: ,

Listening to what our children, young people and families told us about how we can improve what we do, we [...]

Blackpool Hospitals Tell Us

15 February 2017Categories: Fabulous Stuff, Learning from carers, Listening to service users, Multidisciplinary Team Working, The 4 Candles Award, Valueing Service FeedbackTags: ,

At Blackpool Hospitals we wanted to gather as much feedback as we could, both positive and negative, from all areas [...]

Learning from Carers – influencing future doctors

14 February 2017Categories: Carer support, ECIST Network, education, Fabulous Stuff, Learning from carers, Listening to service users, Multidisciplinary Team Working, The 4 Candles Award, The HMS Victory Award, Together we can, Valueing Service FeedbackTags:

Northumbria Healthcare Trust, in partnership with Newcastle University, has an international reputation for funding high quality educational research which informs [...]

London Homeless Health Access Card

12 February 2017Categories: Fabulous Stuff, Listening to service users, Public health, The Rosa Parks Award, Valueing Service Feedback

As part of my job in London, I am Senior Responsible Officer for Homeless Health across London which means I [...]

Communication: How do you really connect with people?

09 February 2017Categories: Fabulous Stuff, Listening to service users, Valueing Service Feedback

Communication: What is it? Have you ever thought what exactly is communication? I know some people who think communication is [...]

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