The Aldershot Safe Haven Café gives patients another option to A&E.
The café aims to keep people “Happy, Healthy and at Home” and supports local people to improve their own health and wellbeing or when they are ill or need support, help them receive the best possible joined-up care. The café is open 6pm-11pm Monday-Friday and 12.30pm-11pm on weekends and bank holidays
he safe haven approach encourages self-management and independence, with the requirements of the services users at the heart of their provision.
The partnership approach to care provision, demonstrated in the café, is something Stanley Masawi, Safe Haven Manager is pleased about. Both statutory and voluntary sector working together to provide a service in the community exemplifies the vision articulated in the Five Year Forward View.
Ruth Webster Wellbeing Centre Manager said: “It is really going well. It is calm environment and the staff work well together as a team”
The people using the service were keen to share their experiences and appreciation of the cafe. One service user said: “I arrived at the Safe Haven not knowing what to expect. However I was greeted at the door by a nurse who was working that evening. She seemed friendly and personable. I was made to feel relaxed and welcome. I was offered a cuppa and staff sat with me to find out how I was. I was offered an opportunity and choice to talk in privacy. The nurse asked me questions so that she could understand my difficulties and why I felt distressed. At the end of our talk we were able to come up with a plan. I chose to return to the Safe Haven again for a few times and with support I was helped to write a crisis and contingency plan”.
For further information https://www.england.nhs.uk/mental-health/case-studies/mh-aldershot/