Based at Burnley Ambulance Station in East Lancashire, an Occupational Therapist (Rachel Bedwell) and North West Ambulance Service paramedic (Gail Smith) respond to 999 and 111 calls triaged as ‘Green code – Falls with no apparent injury’.

The Falls Response Service – a one-of-a-kind in England – has attended 1,272 calls in the past 18 months and the intervention of a qualified OT has kept over 70% of patients in their own home rather than being transported to A&E.


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